At Prepared Home, we believe ordering online should be simple, transparent, and stress-free.
We work hard to offer competitive shipping rates and free shipping on many products whenever possible. Shipping costs, freight requirements, and delivery methods may vary depending on the manufacturer, product size, weight, and destination.
No hidden fees. No surprises. Just reliable service and straightforward pricing.
Order Confirmation
Once you place your order, you will receive an order confirmation email confirming that we have successfully received your order and pre-authorized your payment method.
After your order is placed, we automatically verify product availability and inventory with our warehouse and supplier network.
If your item is currently in stock, your order will move into processing and preparation for shipment.
If an item is temporarily backordered or unavailable, we will contact you promptly to discuss updated timelines or alternative options.
Processing & Shipment
Most in-stock orders are processed and shipped within 1–5 business days.
Once your order ships, you will receive a shipping confirmation email with tracking information sent to the email address used during checkout.
If you have not received shipping confirmation within 5 business days of placing your order, please contact us and we'll be happy to provide an update.
Please note that larger items, freight shipments, custom-order products, or high-demand products may occasionally require additional processing time.
Shipping Charges
Many products on PreparedHomeCo.com qualify for free shipping within the contiguous United States.
For products requiring additional shipping charges, freight delivery, or special handling, shipping costs will be displayed during checkout or clearly noted on the product page.
Freight Deliveries
Certain large power stations, batteries, generators, and whole-home backup systems may ship via freight carrier.
Freight deliveries may require:
- Delivery appointments
- Signature upon receipt
- Curbside delivery service
Please inspect all freight shipments upon arrival and notify us immediately if damage is present.
International Orders
Many products offered by Prepared Home are designed specifically for the United States market and are intended for use with 110V electrical systems.
International customers are responsible for confirming compatibility with local electrical standards, regulations, and certification requirements before purchasing.
We may be able to accommodate international shipping requests on select products. Please contact us prior to ordering for availability and a custom shipping quote.
Damaged Shipments
Please inspect your package carefully upon delivery.
If you notice visible damage to the packaging or product:
- Make note of the damage when signing for delivery whenever possible
- Take clear photos of the packaging and damaged item(s)
- Contact us as soon as possible with supporting photos
If severe damage is visible upon delivery, you may choose to refuse the shipment.
Prepared Home will work quickly to assist with damaged, defective, or lost shipments and help arrange a replacement or resolution whenever applicable.
Please keep all original packaging materials until your claim has been resolved.
Questions?
If you have questions regarding shipping costs, delivery timelines, or freight requirements, please contact our team via email at sales@preparedhomeco.com or call/text (845) 327-1866 before placing your order. We're happy to help ensure you receive the correct products with no surprises.
