Our Return Philosophy
At Prepared Home, we want you to feel confident in the products you choose for your home. If something isn’t right, our team is here to help make the next steps as clear and straightforward as possible.
Because Prepared Home offers products from multiple trusted manufacturers, return eligibility, timeframes, conditions and requirements may vary by product. Returns are therefore handled according to the specific requirements applicable to the product you purchased.
No matter the product, Prepared Home is your point of contact. Our team will help you understand your options, determine return eligibility and guide you through the process from start to finish.
Product-Specific Return Eligibility
Return eligibility may vary depending on the product and manufacturer. Factors such as the return timeframe, reason for return, product condition, whether the item has been opened, used or installed and the presence of original packaging and components may affect whether a product is eligible for return.
Certain products may also have additional return requirements or restrictions. When applicable, product-specific return information will be provided on the product page.
If you’re unsure whether your purchase is eligible for return, please contact Prepared Home before sending anything back. Our team will review your order and help you understand the return options available for your specific product.
How to Request a Return
To request a return, contact us at support@preparedhomeco.com and include your order number, the product you would like to return and the reason for your return.
Our team will review your request, confirm whether the product is eligible for return and provide the appropriate return instructions.
Please do not ship a product back without first receiving return authorization and instructions from Prepared Home. Return locations and shipping requirements may vary by product and manufacturer, and unauthorized returns may not be accepted.
If additional information, photos or documentation are needed to process your request, our team will let you know.
Product Condition & Packaging
The condition of a product may affect its return eligibility. Depending on the product and manufacturer, returned items may be required to be unused, uninstalled, undamaged or in like-new condition.
We strongly recommend keeping all original packaging, manuals, accessories, cables and other components until you are confident that you will be keeping your purchase. Some manufacturers may require original packaging or included components for a return to be accepted.
Products that have been used, installed, modified, damaged or returned with missing components may be subject to additional restrictions or may not be eligible for return.
Before preparing or shipping your product for return, please follow the instructions provided by Prepared Home. Our team will confirm any condition and packaging requirements that apply to your specific product.
Product Condition & Packaging
The condition of a product may affect its return eligibility. Depending on the product and manufacturer, returned items may be required to be unused, uninstalled, undamaged or in like-new condition.
We strongly recommend keeping all original packaging, manuals, accessories, cables and other components until you are confident that you will be keeping your purchase. Some manufacturers may require original packaging or included components for a return to be accepted.
Products that have been used, installed, modified, damaged or returned with missing components may be subject to additional restrictions or may not be eligible for return.
Before preparing or shipping your product for return, please follow the instructions provided by Prepared Home. Our team will confirm any condition and packaging requirements that apply to your specific product.
Return Shipping & Restocking Fees
Return shipping costs and restocking fees may vary depending on the product, manufacturer and reason for return.
For eligible returns, customers may be responsible for return shipping costs and, where applicable, manufacturer restocking or processing fees. Certain products may have additional return shipping requirements due to their size, weight, freight classification or other shipping considerations.
Before a return is authorized, Prepared Home will provide information regarding any known return shipping costs, restocking fees or other applicable return requirements associated with your request.
Returns involving products that arrive damaged, defective or incorrect may be handled differently. Please refer to the sections below for additional information regarding these situations.
Please do not arrange or pay for return shipping independently unless instructed to do so by Prepared Home.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact Prepared Home as soon as possible at support@preparedhomeco.com so our team can assist you.
When reporting a damaged or incorrect order, please include your order number, a description of the issue and clear photos of the product, packaging and shipping labels when applicable. For freight deliveries, we also recommend noting any visible damage with the carrier at the time of delivery whenever possible.
Please retain the product, all original packaging and included components while your claim is being reviewed. Packaging, photographs or other documentation may be required by the manufacturer or shipping carrier to process a damage claim.
Prepared Home will review the issue and coordinate with the appropriate manufacturer, fulfillment partner or carrier when necessary to determine the available resolution. Depending on the circumstances, this may include replacement, repair, replacement components, return or another appropriate resolution.
Please do not discard a damaged product or its packaging or arrange a return shipment unless instructed to do so by Prepared Home.
Defective Products & Warranty Claims
If you experience a problem with the performance or operation of your product, please contact Prepared Home at support@preparedhomeco.com. Our team will help you identify the appropriate next steps.
Defective products may be subject to different procedures than standard returns. Depending on the product, manufacturer, timing and nature of the issue, your request may be handled through the applicable return process or manufacturer warranty.
Manufacturer warranties vary by product and may include specific terms, coverage periods, exclusions and claim requirements. Warranty eligibility and available remedies are determined in accordance with the applicable manufacturer’s warranty terms.
Prepared Home will help you navigate the process and, when appropriate, coordinate with the manufacturer regarding your claim. Additional information such as photographs, videos, serial numbers, proof of purchase or troubleshooting details may be required.
Please do not attempt to return or ship a defective product unless you have received instructions from Prepared Home or the manufacturer.
Refund Processing
Once an authorized return has been received, it may be inspected to confirm that it meets the applicable return requirements. Inspection procedures and processing times may vary depending on the product and manufacturer.
If your return is approved, Prepared Home will process the applicable refund to your original method of payment. Any applicable return shipping costs, restocking fees or other authorized deductions associated with the return may be deducted from the refund amount.
Once a refund has been issued by Prepared Home, the time it takes to appear in your account may vary depending on your bank, credit card issuer or payment provider.
If there is an issue with the condition of your returned product or additional information is required before a refund can be processed, our team will contact you.
Non-Returnable & Final Sale Items
Certain products may be designated as non-returnable or final sale based on the product type, manufacturer requirements, condition or terms of sale. When applicable, product-specific return restrictions will be noted on the product page or otherwise communicated prior to purchase.
Clearance, refurbished, certified pre-owned, used, custom or specially ordered products may have different return requirements or may not be eligible for return. Eligibility will depend on the terms applicable to the specific product.
Prepared Home also reserves the right to deny returns when there is evidence that a product was purchased for temporary use with the intention of returning it after that use, or when a product has been used in a manner inconsistent with the applicable return requirements.
If you have questions about whether a product is returnable before placing your order, please contact our team and we’ll be happy to help clarify the applicable return terms.
Questions? Contact Prepared Home
We understand that return policies can vary from one product to another, and we’re here to make the process as clear as possible.
If you have questions about a product’s return eligibility, applicable requirements or an existing return request, please contact us at support@preparedhomeco.com.
Our team will review the details of your specific product and order, explain the options available to you and help guide you through the next steps.
We’re here to help you feel confident before, during and after your purchase.